Company FAQs

Yes, CanvasChamp is a genuine, online canvas-printing business that ships out of India, the UK, and the USA. CanvasChamp is headquartered in the USA.

CanvasChamp's USA office is located in Atlanta, GA

Absolutely! The CanvasChamp website is easy-to-use and very reliable.

Yes, CanvasChamp is a reliable, reputable business with a website that you can trust!

Yes, CanvasChamp's personalized gifts are very good quality. All of the items are made using the best materials and any photo you choose to have printed onto an item is done using the top printing methods.

Absolutely! CanvasChamp has been in the personalized gift business for 20 years and has become one of the largest printing houses in the world!

You can check your order status by signing into your account and clicking "My Orders" there you can check the status of your order.

You can track your order by signing into your account and clicking "My Orders" there you can check the status of your order.

You can either log in to your account at CanvasChamp by entering your ID and password, or you can call our customer support and ask about your order. You can choose either of the options to track your product order.

Go to canvaschamp.com and click the login or register text in the upper right corner of the website.

A 16x20 print is 16" by 20", or 40x48 centimeters in size.

Need to cancel a CanvasChamp order? Contact us by email at cs@canvaschamp.com or call us at 800-993-0992.

Once the proof of your design is approved, the item will be made within 24-48 hours. After the item is made it will be shipped out, and depending on the shipping method you chose at checkout, can be delivered in 6-7 business days.

Yes, we do! For international shipping information, please contact our team.

All CanvasChamp products are shipped using trustworthy carriers such as FedEx.

Shipping costs vary depending on which shipping method you choose and how much you spend on the website. Standard shipping starts at $9.99 and is delivered within 6 to 7 business days typically.

CanvasChamp products are typically printed within 24-48 hours after the order is placed and the design proof is approved. After the item is printed it will be shipped out ASAP.

CanvasChamp canvas prints are usually printed within 24-48 hours after your image proof is approved.

No, CanvasChamp is based in the United States and has manufacturing locations in United States the UK, and India.

CanvasChamp has locations in the USA, Canada, United Kingdom, Australia, and New Zealand. Indian customers can access CanvasChamp locally at canvaschamp.in

If you request any changes or addition in the current order, then there is a chance of order getting delayed.

We use UPS and FedEx to deliver all our goods - we offer the fastest "ORDER TO DELIVERY" time in the industry. We take pride in the fact that we have over 99.98% on-or before-time deliveries.

Shipping Rates:

Standard Shipping:

• $9.99 for all orders
• Delivery in 6 to 7 business days*

Express Shipping:

• $14.99 for orders up to $55.00
• 20% of order value if order is between $55.00-$149.00
• 18% of order value if order is between $149.00-$199.00
• 15% of order value if order is above $199.00
• Delivery in 5 to 6 business days*

Priority Shipping:

• $12.99 for orders up to $55.00 + $25.99
• 20% of order value if order is between $55.00-$149.00 + $25.99
• 18% of order value if order is between $149.00-$199.00 + $25.99
• 15% of order value if order is above $199.00 + $25.99
• Delivery in 3 to 5 business days*

Priority Overnight:

• $29.99 for orders up to $55.00 + $25.99
• 30% of order value if order is between $55.00-$149.00 + $74.99
• 28% of order value if order is between $149.00-$199.00 + $74.99
• 25% of order value if order is above $199.00 + $74.99
• Delivers next day if order is placed before 12 PM*

Offer available for Canvas Single Print (0.5" wrap only), sizes: 8x8, 5x7, 7x5, 11x14, 14x11, 18x24, 24x18, 16x20, 20x16, 8x10, 10x8, 12x12, 8x12, 12x8, 12x18, 18x12, 24x36, 36x24, 16x16, 20x30, 30x20

Store Pick-Up:

• $29.99 for orders up to $55.00 + $25.99
• Flat pick-up fee: $14.99.
• Pick-up address: 125 Enterprise Drive Suite C, Cumming, GA 30040.
• Pick Up Time (EST): 10 AM to 5 PM
• Orders must be placed before 12 PM for same-day pick-up.
• Orders placed on Monday before 12 PM can be picked up on Wednesday, while orders placed after 12 PM are ready by Thursday. This store pickup method is only available for Georgia state/province.
• For orders placed on Friday, those before 12 PM are available on Tuesday, and those after 12 PM are ready by Wednesday. This store pickup method is only available for Georgia state/province.

Offer available for Canvas Single Print (0.5" wrap only), sizes: 8x8, 5x7, 7x5, 11x14, 14x11, 18x24, 24x18, 16x20, 20x16, 8x10, 10x8, 12x12, 8x12, 12x8, 12x18, 18x12, 24x36, 36x24, 16x16, 20x30, 30x20

Note:

1. Shipping charges will vary for accessories products based on product and quantity purchased. Detailed shipping charges can be seen on the checkout page. $1.99 additional for each additional quantity.

Standard delivery is 6 to 7 business days*

Yes, CanvasChamp ships outside of USA.

"How can I Request a Reprint OR Refund?

CanvasChamp believes in customer satisfaction. If you find any defect in our print, we will make it perfect for you. This includes any manufacturer's defects such as loose or wavy canvas, bubbles, scratches or fading. If this occurs we will either replace your canvas print or fix it at our cost.

If you require a reprint or refund, the process can be expedited by providing a digital image of the damage or defect along with a clear description of the problem (Try to be as descriptive as you can while sending defective image). Please contact us on cs@canvaschamp.com we will be happy to assist you.

Returns Procedure: Customer needs to send us the email of the pictures of the damaged product at cs@canvaschamp.com, the pictures will be reviewed within 24 hours and if found to be manufacturing defect Return Authorization number will be issued to customer after which he can return the products.

Returns Window: Customer can return within 90 days from receipt of order.

Refund Method: The refund shall be issued on their card or PayPal from which order was paid for and is generally done within 7 business days.

Responsibility for Return Shipping Costs: Return shipping costs are paid by CanvasChamp"

We usually ship products within 48 hours after the order has been placed.

The orders are shipped from US.

Yes, CanvasChamp does Standard Free shipping on order over $69.00

Our large volume allows us to offer very competitive pricing, and we're confident you will find the best prices right here. If there is better a better published price, we will match the price and give you an additional discount of 10% off the price of your order.

As noted on the website, delivery time is guaranteed for print ready files. If you need a proof, that will add at least one day. We ship all our orders UPS. We are not responsible for delay caused by the UPS as it's out of our control. If we fail to ship in time for guaranteed delivery date, we will refund shipping cost on the order. Please mention in the special instructions if you have to have the canvas at certain date.

We are sorry if you are still waiting for your order to arrive. We ensure all our items leave the facility in time and even still your order is delayed, reach out to our customer care number and our team will help you. Still the order is delayed due to some unforeseen reasons, we will refund you the shipping cost which you were charged while placing the order.

To be most cost effective, we can't process small orders on the phone or fax. We will make exceptions on large orders.

Please note: our website has top security features. All credit card processing is handled by a reputable company. We do not retain, file or even view any customers' credit card information

125 Enterprise Drive Suite C Cumming GA 30040

Phone:800-993-0992
Mail: cs@canvaschamp.com

We use the best high-quality materials like cotton, poly blend, polyester, acrylic, wood, etc to make the most durable photo products for our customers.

We us high technology photo printing which using huge printing machines with insolvable, certified, approved and eco-friendly inks.

Yes, CanvasChamp does offer you to send a gift voucher or a gift certificate of any amount starting from $10.00 and above.

This is the most commonly asked question. We are one of the largest wholesale printers in the industry. Higher volume allows us to get materials and supplies directly from the manufacturers at low price. We believe in passing these savings to our customer.

Check our coupons and offers page to find great deals.https://www.canvaschamp.com/coupons-codes-and-deals

Contact our customer service to find out how you can save on bulk orders.

Using discounts is simple. Just copy the code into the desginated area while checking out your order.